Online Veterinary Consultations

Chat with a Mountain Vista Veterinary Hospital Veterinarian now via Video or Phone

Get Started

"Now Offering Veterinary Care from the Comfort of Your Own Home" Call 705 446-0261 to set up an appointment M-F 8am-6pm, Sat 9am-3pm

We Offer Telehealth

Call 705 446-0261 to make an appointment. We can help you decide if your concern can be addressed with telehealth! Your concern is our concern and in effort to continue to provide essential veterinary care to our patients during the time of the COVID-19 pandemic, we have instituted telemedicine services. Our mission at Mountain Vista Veterinary Hospital is to understand your pet's needs and provide accurate guidance and advice. We can help you with numerous concerns, from puppy and kitten advice to behavioural and dietary consults, to end of life discussions. We can also assist with determining the urgency of a situation in deciding whether your pet requires immediate care or if you can wait to see one of our veterinarians or alternatively, provide some management at home. We are still seeing patients in our hospital when required. Please call the office or visit our website to review our COVID-19 policies. Due to COVID-19, we have special dispensing policies in place to make sure your pet gets the parasite prevention medications they need this time of year. All medications can be dispensed safely in our outdoor dispensing location. Consultations are available during our business hours: M-F 9am - 6pm, Sat 9 - 3pm. For out of hours care please contact Huronia Veterinary Emergency Hospital 705 722-0377

Please also note that Dr. Michelle Kinoshita's Holistic Practice continues to be available by special appointment only, and therefore not available on this platform.

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"Meet with a Veterinarian or RVT via Phone or Video"

Book a Consultation

Call the clinic to book a one-one-session via video, phone, and message with a Veterinarian to address your pet's health concern.

Call with a Veterinarian $60

Phone Communication

  • 20 minute phone conversation with a Veterinarian. We call the number you provide! New patients welcome.
  • Enter questions that you'd like to discuss within the message consultation.
  • Attach any supporting videos, pictures, or documents for our professional to review.
  • Consultation summary provided upon completion. You can access your past consultation summaries at any time.
  • Requirements: Any device using Chrome, Firefox, or Safari. An actual phone is required. Do not use Internet Explorer.
Video Call with a Veterinarian $92

Video Communication

  • Video examination and/or consultation with a Veterinarian. The video consultation is done within our platform, no downloads needed! New patients welcome.
  • Enter questions that you'd like to discuss within the message consultation.
  • Attach any supporting videos, pictures, or documents for our professional to review.
  • Consultation summary provided upon completion. You can access your past consultation summaries at any time.
  • Requirements: Apple phones and tablets (iPhone 5+, iPad 2+, iPod Touch 5+, iPad Mini) are supported using OS v11.0+ and the Safari browser is required. Older Apple iOS devices are not supported. For all other devices (PCs, Laptops, Android 4.1+), the latest versions Chrome or Firefox are the required browsers. Do not use Internet Explorer. The device must have a camera and microphone. A Wifi connection is recommended for the best experience but not required.
Video Call Medical Progess Evaluation $45

Video Communication

  • Medical progress evaluation with your veterinarian for a condition that was previously dealt with diagnosed in the last three months at our hospital. Discuss ongoing issues and assess the need to modify treatment plans. Enter questions that you'd like to discuss within the message consultation. Attach any supporting videos, pictures, or documents for our professional to review. Consultation summary provided upon completion. You can access your past consultation summaries at any time.
  • Requirements: Apple phones and tablets (iPhone 5+, iPad 2+, iPod Touch 5+, iPad Mini) are supported using OS v11.0+ and the Safari browser is required. Older Apple iOS devices are not supported. For all other devices (PCs, Laptops, Android 4.1+), the latest versions Chrome or Firefox are the required browsers. Do not use Internet Explorer. The device must have a camera and microphone. A Wifi connection is recommended for the best experience but not required.
Laparoscopic Spay Consultation (No Charge)

Phone Communication

  • A 15 minute telephone consultation with one of our veterinarians discussing laparoscopic spay as an option over a traditional spay procedure for your dog or cat. This is open to new patients of Mountain Vista Veterinary Hospital or to patients from other clinics who are interested in this service. We happily accept referrals.
  • Laparoscopic surgery is a minimally invasive procedure that involves a single, small incision that fits a high-definition surgical camera into the abdomen. The spay is performed using video guidance and the use of specialized instruments to perform the surgery. Like in humans, laparoscopic surgery is less painful and recovery is much faster. We are one of only a few general practices in Ontario that have this technology and have veterinarians and team members trained in these techniques.
  • Please note: this service is used only to discuss a laparoscopic spay as an option for your pet, what is involved, and cost for the service. Should you wish to discuss specific health concerns, a full telephone or video consultation will be required.
  • Requirements: Any device using Chrome, Firefox, or Safari. An actual phone is required. Do not use Internet Explorer.

About Mountain Vista Veterinary Hospital

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As owner of Mountain Vista Veterinary Hospital, I am very pleased to introduce veterinary telemedicine to our region. We are locally owned and operated and are a collaborative group of dedicated veterinary professionals working together to provide the best care possible for your pet. We are progressive in our approach to medicine, each contributing our unique skills and interests to the practice. During these trying times, we will continue to work hard in order to deliver quality veterinary care in the safest way possible.

  • Sincerely, Jacquie Pankatz, DVM, IVUSS Fear Free Certified Professional

How Our Platform Works

It's extremely easy to use our consulting platform. Follow the simple steps below!

Sign-Up

Get started with our platform by clicking the ‘Register’ button in the top right corner. There is no fee to sign-up! If you would like us to register an account for you, please call the hospital and a member of our team would be happy to help.

Schedule Appointment

Please contact the clinic to have a member of our team choose the best communication channel and time slot for your consultation. For messages, a time slot is not needed and our experts typically respond in 24 hours.

Communicate with your Expert

Our unique communication system provides a high quality video chat with an expert within the browser on your phone or desktop, no app install required! If you don`t have camera, our experts will call you on the phone!

Consultation Summary

Our experts provide a written summary of your consultation that`s available for you viewing at any time.

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